Victorian Bushfire Recovery and Reconstruction Authority

Victorian Bushfire Appeal Fund

Department Human Services

Royal Commission

Provide feedback to Vic Government & Premier

Register for a Case Manager

Emergency Phone Nos & website links - including Shires

Financial Support

Helping and Donations

Counselling

Insurance

18 month report

VBRRA

Victorian Bushfire Case Management Service

The bushfire case management service is still available - call the Victorian Bushfire Case Management Service Line on 1800 050 400 to register and your own personal case manager will call you back within 24 hours.

To read more about this service go to the website - www.dhs.vic.gov.au/

VBCMS Complaints and Feedback Line - 1800 184 147

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Department Human Services

website - www.dhs.vic.gov.au

List of Community Hubs and their contact details - www.dhs.vic.gov.au

Emergency Phone Nos

Victorian Bushfire Information Line – 1800 240 667

Red Cross State Emergency Centre (missing persons enquiries) - 1800 727 077

International callers seeking information about family and friends should call 0011 613 5332 5015 or 0011 61 3 8327 7814

Websites

Country Fire Authority website - http://www.cfa.vic.gov.au/index.htm

Department of Sustainability & Environment website - www.dse.vic.gov.au

Department of Education and Early Childhood Development - have developed a series of resources to provide practical support - www.education.vic.gov.au

VicRoads - bushfire information - www.vicroads.vic.gov.au

Parks Victoria website - www.parkweb.vic.gov.au

For information specific to your area -

Mitchell Shire Council Emergency Contact Information – 5734 6232
Mitchell Shire website
Murrindindi Shire website
Yarra Ranges website
Nillumbik Shire website

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Financial Support

A list of bushfire grants can be viewed in table form from the link above OR you can search through the sites mentioned below.

The Victorian Bushfire Appeal Fund has specific information on Payments available through donations made to the Australian Red Cross.

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Helping Victorians

Victorian Bushfire Accommodation Donation Line - 1800 006 468
Free call between 8am and 8pm Monday-Friday

Bushfire Volunteer Hotline 1300 366 356 or go to Go Volunteer at www.govolunteer.com.au

Donations

• Call the Red Cross on 1800 811 700 or donate online at www.redcross.org.au
• Donate in person at any branch of the ANZ, Commonwealth, NAB, Westpac or Bendigo Bank
• By direct deposit to the Victorian Bushfire Relief Fund - BSB 082-001, Account number 860-046-797
• Donate at any Bunnings store or Australia Post outlet
• Myer Bushfire Appeal – all proceeds to the Salvation Army.  Donate at any Victorian Myer store

Blood Donations

People interested in making a blood donation should visit the Red Cross website in the first instance www.donateblood.com.au or call their call centre on 13 14 95

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Counselling/Support

Personal support and counselling services include:

Nurse-On-Call Bushfire Health and Counselling Line - 1300 606 024

Lifeline - 13 11 14 or www.lifeline.org.au

Parentline - 13 22 89 or www.parentline.vic.gov.au

MensLine - 1300 789 978 or www.menslineaus.org.au

Kids Helpline - 1800 551 800 or www.kidshelp.com.au

Griefline - 03 9596 7799 or griefline.org

Suicide Line - 1300 651 251 or www.suicideline.org.au

Rural Support Line - 1300 655 969

Beyond Blue - 1300 224 636 or www.beyondblue.org.au

Department of Human Services www.dhs.vic.gov.au/emergency

Advice on loss of life, funerals and loss of legal wills
State Trustees - 9667 6073

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Insurance

information taken from the DHS website

If your home has been damaged or destroyed by bushfire, make contact with your insurance company as soon as possible after the incident to register your intention to claim and seek advice about the claim process under your policy. All insurance policies vary.

You should also contact your insurer to arrange for an assessment. Don’t be worried if your insurance papers have been destroyed during the bushfire, as insurance companies keep records electronically and only require the policyholder’s name and address.

If you are unable to identify your insurer you can contact the Insurance Ombudsman Service (IOS) on the toll free number 1300 780 808 during office hours. IOS will be able to provide advice and assistance with identifying your insurance company.

If you are having difficulty with an insurance matter the following may be able to assist -

• Insurance Ombudsman Service - 1300 780808
• Insurance Council - 1300 728228

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Contact Ben

Please do not hesitate to call my office staff if you are unable to find the information you are after. We will do our best to help you.

phone - 03 5799 2760; fax 03 5799 0488

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Victorian Government - Premier

Community Feedback
The Premier is seeking feedback from the community on the remaining 8 recommendation.

Provide feedback to the Victorian Government

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Victorian Bushfire Recovery and Reconstruction Authority

Level 6, 55 Collins Street, Melbourne, 3000
ph (03) 9092 5875
fax (03) 9092 5877

website - www.wewillrebuild.vic.gov.au

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Victorian Bushfire Appeal Fund

Established on February 8 by the Victorian Government in partnership with the Federal Government and Australian Red Cross to support individuals and communities in towns and suburbs affected by the 2009 Victorian bushfires.

The Victorian Bushire Appeal 2009 officially closed on Friday 17 April 2009.

website - Victorian Bushfire Appeal Fund

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Royal Commission

The final report was delivered to the Governor of Victoria on the morning of 31 July 2010. The Governor then presented the report to the Premier who tabled it in the Victorian Parliament.  The report is now available to the public and can be ordered online or by telephone.

website: http://www.royalcommission.vic.gov.au/

Telephone: 1800 463684

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